Call Management Server
The Call Management Server offers "web browser"-managed
call services. This allows not only for easy administration
but also centralizes control, scheduling, and notification features.
Basic operations can be configured as a PBX (with extensions)
for corporate-oriented operations or as a direct-inward-dialing
(DID) configuration for individual number operation. Messages
are accessible in a voice-mail, fax or e-mail formats accessible
from web or phone. Extensions, Follow-me, and call waiting are
all configurable from web-interfaces.
Our convergent call management works for incoming,
outgoing, and switched calls in either PSTN or VoIP (H.323)
networks. It in addition to enabling real-time connections,
it also terminates calls for voice-mail or fax. It originates
calls for "active messages", which are non-real time outbound
messages scheduled for notification, collaborating them in
both real-time and non-real-time at the customer's desecration.
Incoming fax or voice calls are detected
and routed appropriately as configured by the administrator
or user. In particular, fax detection forwards to a fax (or
a user's inbox), and voice is routed to an "operator", auto-attendant,
or direct contact number (follow-me style). Audio menus can
be built or configured using VXML to enhance navigation. Web-based
application generator tools make menu creation fast and easy,
resulting in menus that are highly flexible and configurable
for administrators of the system.
- PSTN and VoIP convergence
- Advanced call services such as follow-me,
call screening, call transfer
- Configurable by web and phone
- Unified Inbox for fax, voice, e-mail
messages
- Access to e-mail via text to speech
- Active and inter Active messaging
- Voice-recognition and verification
as well as DTMF navigation
- VXML based telephony tier
- Group message broadcast (fax, e-mail,
voice Active or interActive message)
- Receptionist and automatic call distribution
- Dialup to a "company"(with extensions)
or "individual" (with DID)
IVR (InterActive Voice Response)
IVR is incorporated into our Web Based Call
Center and Financial Alert applications. The IVR as a solution
is customized for each usage based on customer and business
demand.
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